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pondyplan.net
Creator support, transparent giving, and community-powered prize cycles.
SupportTracked support for a serious little machine
Use this form when you need a request ID, a real reply, and a thread that stays attached to the issue. Pondy is currently operated by one person, but the system is built to treat your problem like it matters.
Support emailpondyplanner@pondyplan.netUse the form below when you need a tracked support request.
Tracked repliesSubmission status + accountFollow the request later from your signed-in submission page or account view.
Expected response modelOne-person teamThe queue may move slowly, but Pondy keeps your request visible and attached to a request ID.
Use this page when you want a real request ID, a requester-visible thread, and a support trail that does not disappear into email chaos.
Best forProblems that need a replyAccount issues, payout questions, merch concerns, and any request needing follow-up.
What you receiveRequest ID + threadThe request stays visible on the status page and inside your account.
Team postureOne founder running opsReplies may take time, but the system is built not to lose your place.
Support expectationsBest for tracked helpUse this for account issues, payout questions, merch problems, support follow-up, or anything that needs a real reply.
Support expectationsRequest IDs matterEvery request gets a request ID so you can come back later without losing context.
Support expectationsOne-person teamResponses may take time, but the request stays visible in Pondy’s tools until it is resolved or closed.
Support expectationsWhat happens after you send this
Pondy stores your request, keeps the thread attached to a request ID, and uses the submission-status page plus account support view to keep the conversation visible instead of vanishing into email.
1Pondy stores your request, gives you a request ID, and keeps the thread attached to that request.
2You can check future updates on the submission-status page or inside your account support view.
3If Pondy needs more detail, you can answer from the status page or your account thread instead of starting over.
Need help? Use this form to request support. Responses may be slow because one person currently runs the entire Pondy ecosystem, but the system is built to keep your request visible until it gets a real answer.
